Refund & Returns Policy

Last Updated: 01-03-2025

At Diamond Chinese, we strive to provide high-quality Chinese food products and excellent customer service. We understand that there may be instances where you may need a refund or return. This policy explains the conditions, process, and timeframes for requesting a return or refund.

1. Eligibility for Returns and Refunds

We accept returns and issue refunds under the following conditions:

  • The product received is damaged, defective, or incorrect.
  • The product is not as described on our website.
  • The product has expired before the stated expiration date.

Returns and refunds do not apply to:

  • Change of mind after purchase.
  • Perishable food items that have been opened or used.
  • Products that have been tampered with or improperly stored by the customer.

2. Timeframe for Returns and Refunds

  • Customers must initiate a return or refund request within 30 minutes of receiving the product.
  • Requests made after 30 minutes from the delivery time will not be eligible for refunds or returns.

3. Process to Initiate a Return or Refund

To request a return or refund, please follow these steps:

  1. Contact Us at [email protected] with your order number, proof of purchase, and a clear photo/video of the issue.
  2. Our team will review your request and respond within 2 hours.
  3. If your request is approved:
    • For Returns: You may be required to return the product in its original packaging.
    • For Refunds: The refund will be processed using the original payment method Immediately .
  4. If the product is eligible for replacement, we will arrange for a new item to be sent.

4. Return Shipping Costs

  • If the return is due to a defective, incorrect, or damaged item, we will cover the return shipping cost.
  • If a return is requested for any other reason (if applicable), the customer will be responsible for the shipping cost.

5. Refund Processing Time

  • Once approved, refunds will be issued Immediately
  • If you do not receive the refund within this timeframe, please check with your bank or payment provider.

6. Non-Refundable Items

The following items are not eligible for refunds or returns:

  • Opened or partially consumed food products.
  • Products damaged due to customer mishandling.
  • Items returned without prior approval.

7. Contact Information

If you have any questions about our Refunds and Returns Policy, feel free to contact us:

Business Name: Diamond Chinese
Website: ChineseFoodDelight.com
Email: [email protected]
Address: Daund-413801, Pune, Maharashtra, India

Thank you for shopping with ChineseFoodDelight.com. We appreciate your trust in us!